Commitment to Digital Accessibility

Our digital services and software solutions are designed in accordance with the applicable legal requirements on accessibility.

The key legal foundations are, in particular, the Accessible Information Technology Ordinance (BITV 2.0) and the Accessibility Strengthening Act (BFSG).

Our goal is to ensure that all users – regardless of individual impairments – have equal, independent, and as barrier-free as possible access to our digital applications.

Accessibility Status of the Systems

Driver App
The Driver App has been revised with special consideration of accessibility aspects.
It supports screen readers, provides a high-contrast user interface, and enables intuitive navigation.
The app complies with the requirements of BITV 2.0 and the BFSG.

Customer Registration Portal (CRP)
The Customer Registration Portal (CRP), which serves as an interface to the Fleet & Partner Portal and the Driver App, has been reviewed and largely meets the applicable digital accessibility requirements.

Fleet & Partner Portal (Partner Solution Management / Fleet & Home Charging)
The Fleet & Partner Portal is currently undergoing technical revision to ensure full implementation of accessibility requirements.
The accessible redesign is planned and is expected to be completed by the end of 2025.

Status of This Statement

This statement was prepared in July 2025 based on internal assessments and supplementary external evaluations.

Feedback and Contact

If you encounter any barriers or access issues within chargecloud’s digital offerings, or if you have suggestions for improvement, please contact us at: 📧 datenschutz@chargecloud.de

Incoming feedback will be reviewed and considered as part of our continuous improvement process.

Further Information

Detailed information and technical explanations regarding accessibility can be found in the chargecloud Help Center:
🔗 https://support.chargecloud.de/hc/de/articles/27864256365853

Final Note

The implementation of digital accessibility is understood as an ongoing improvement process.
Our goal is to create a digital infrastructure that is accessible and usable for everyone.

Responsible Supervisory Authority

The authority responsible for monitoring the accessibility of digital products and services is:

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg, Germany

📞 (+49) 391 567 4530
📧 MLBF@ms.sachsen-anhalt.de

Status: August 2025