Customer & Contract Management (CRM)
Customers, contracts, tariffs – all in one system.
Turn your charging infrastructure into a reliable revenue source. Automated billing, flexible tariffs, and cleanly mapped revenue models create the foundation for a financially strong charging offering.
All billing processes fully automated in one system: CRM, billing, SEPA, e-invoice, VAT, revenue sharing, and non-commodity - enterprise-ready, white-label capable, no additional tools required.
Customers, contracts, tariffs – all in one system.
Pricing models without limits – flexible and precise.
Precise billing – automated and audit-proof.
Strengthen customer loyalty – with targeted discounts and promotions.
From charging session to invoice – fully automated and error-free.
Professional charging operations for third parties – with predictable revenue.
Invoices. Automated, compliant, and in your design.
Fully automated payments – SEPA native, PSP integrated.
Seamlessly integrated into ERP – without manual subledger management.
Bill across Europe – tax-compliant and automated.
Manage open items automatically – without manual effort.
Maintenance, service, and more – fully billed.
More possibilities, less complexity: The chargecloud ecosystem brings together the entire chargecloud world - Operating System, white-label frontends, partner network, services, and Customer Happiness. This gives you a seamless, end-to-end offering from a single source that you can extend modularly, without your own integration projects. That reduces risks, noticeably eases day-to-day operations, and creates the foundation for scalable growth and new business models.
Full control. Securely scalable.
The chargecloud Operating System is the digital heart of our ecosystem and the technical foundation on which your operations run and grow. It connects locations, processes, and billing in one central platform - hardware-independent and seamlessly integrated
Your brand. Your customers.
Apps, portals, and invoices run entirely in your branding. End customers see only you. chargecloud works in the background so you can grow visibly and strengthen customer relationships.
Supported by people. Backed by expertise.
Customer Happiness at chargecloud means: you choose the level of support you need - from the Academy, Help Center, and Community to personal guidance. With a dedicated contact person, proactive support, and clear SLAs, we ensure smooth operations and predictable growth so you can focus on your business.
More offerings, less effort.
Expand your portfolio modularly with vetted partner services - for example, for energy management, payment, and smart charging. You'll also find certified hardware partners here that are compatible with the chargecloud OS.
One ecosystem. One partner.
Whether you’re a newjoiner or an established charging hero, the chargecloud ecosystem is more than software. From managed roaming and migration to QR code stickers, SIM cards, and a 24/7 hotline: you get everything from one source - no additional service provider needed.
Customer & Contract Management (CRM)
From ad-hoc chargers and roaming to registered end customers and B2B partners: the chargecloud CRM manages customer relationships, contracts, and tariffs centrally in a single interface. Individual access rights, complex contract structures, and precise tariff assignments are all mapped effortlessly. Fully integrated with billing, rating, and payment - no data gaps, no system breaks, no manual reconciliation.
Customer & Contract Management (CRM)
From ad-hoc chargers and roaming to registered end customers and B2B partners: the chargecloud CRM manages customer relationships, contracts, and tariffs centrally in a single interface. Individual access rights, complex contract structures, and precise tariff assignments are all mapped effortlessly. Fully integrated with billing, rating, and payment - no data gaps, no system breaks, no manual reconciliation.
Product & Tariff Management
Design charging tariffs that fit your business model. In product and tariff management, you define pricing strategies for different user groups and use cases - from fleets and employees to public users. This turns your charging infrastructure into a predictable revenue source.
Boost revenue: Align tariffs precisely to location, user group, and use case
Reduce effort: Automate billing for partner and location models
Product & Tariff Management
Design charging tariffs that fit your business model. In product and tariff management, you define pricing strategies for different user groups and use cases - from fleets and employees to public users. This turns your charging infrastructure into a predictable revenue source.
Boost revenue: Align tariffs precisely to location, user group, and use case
Reduce effort: Automate billing for partner and location models
Rating & Usage Processing
From 1 cent to 1 million EUR: the chargecloud Rating Engine processes charging sessions, base fees, and service products automatically, to the cent, and in an auditable manner. No matter how complex the tariff structure - subscriptions, time-based tariffs, revenue sharing models, or location-specific prices are all calculated fully automatically and prepared in an audit-proof format for invoicing.
No manual rework, no billing errors
All revenue correctly recorded, processed in a tax-compliant manner, and scalable for any business model
For enterprise requirements: re-rating, invoice holds, and manual postings - control exactly where it's needed
Rating & Usage Processing
From 1 cent to 1 million EUR: the chargecloud Rating Engine processes charging sessions, base fees, and service products automatically, to the cent, and in an auditable manner. No matter how complex the tariff structure - subscriptions, time-based tariffs, revenue sharing models, or location-specific prices are all calculated fully automatically and prepared in an audit-proof format for invoicing.
No manual rework, no billing errors
All revenue correctly recorded, processed in a tax-compliant manner, and scalable for any business model
For enterprise requirements: re-rating, invoice holds, and manual postings - control exactly where it's needed
Discounts & Promotions
Whether percentage or fixed amount, one-time or combinable: chargecloud maps every discount logic precisely - per kWh, the total charging session, the session start fee, or the blocking fee. Restrictions can be applied to individual locations or customer groups, flexibly combined, and processed fully automatically.
A separate, non-payout credit balance is available for goodwill cases - tax-clean and clearly separated
Maximum flexibility in sales, zero effort in billing
Discounts & Promotions
Whether percentage or fixed amount, one-time or combinable: chargecloud maps every discount logic precisely - per kWh, the total charging session, the session start fee, or the blocking fee. Restrictions can be applied to individual locations or customer groups, flexibly combined, and processed fully automatically.
A separate, non-payout credit balance is available for goodwill cases - tax-clean and clearly separated
Maximum flexibility in sales, zero effort in billing
Billing Engine
The Billing Engine aggregates all rated charging sessions and additional billing items, runs automated billing cycles, and prepares every run precisely for invoicing.
Billing periods, cycles, payment terms, and cut-off dates are flexibly configurable
Invoice holds and manual release based on threshold values for enterprise requirements
Audit-proof, scalable - with no system breaks between rating and invoicing
Billing Engine
The Billing Engine aggregates all rated charging sessions and additional billing items, runs automated billing cycles, and prepares every run precisely for invoicing.
Billing periods, cycles, payment terms, and cut-off dates are flexibly configurable
Invoice holds and manual release based on threshold values for enterprise requirements
Audit-proof, scalable - with no system breaks between rating and invoicing
Revenue Sharing
Hotels, supermarkets, swimming pools: offer your location partners professional charging operations and automatically share revenue with them. Percentage or fixed participations are calculated fully automatically, processed tax-cleanly as credit notes, and paid out via SEPA. No manual effort, no billing errors. A true win-win: your partners benefit from predictable income, and you benefit from optimized transaction costs and a professional B2B2B business model with recurring revenue.
Revenue Sharing
Hotels, supermarkets, swimming pools: offer your location partners professional charging operations and automatically share revenue with them. Percentage or fixed participations are calculated fully automatically, processed tax-cleanly as credit notes, and paid out via SEPA. No manual effort, no billing errors. A true win-win: your partners benefit from predictable income, and you benefit from optimized transaction costs and a professional B2B2B business model with recurring revenue.
Invoicing (incl. E-Invoice)
Automated billing runs, period-accurate and including itemized statements - as white-label PDF in your branding.
E-invoicing natively out of the box: ZUGFeRD, XRechnung, and Peppol without a separate converter
Credit notes, receipts, and invoices are created automatically, sent out, and archived in an audit-proof manner
No third-party provider, no additional effort
Invoicing (incl. E-Invoice)
Automated billing runs, period-accurate and including itemized statements - as white-label PDF in your branding.
E-invoicing natively out of the box: ZUGFeRD, XRechnung, and Peppol without a separate converter
Credit notes, receipts, and invoices are created automatically, sent out, and archived in an audit-proof manner
No third-party provider, no additional effort
Payments
SEPA is natively integrated in the chargecloud OS - without an external payment service provider and without transaction fees per collection, even for micro-amounts. For non-SEPA payments, leading PSPs such as Unzer, Payone, Datatrans, and Stripe are available fully automatically. Refunds are processed directly within the system. The integrated bank statement processing via CAMT/ISO 20022 automatically matches incoming payments - and continuously learns from each transaction.
Full control over all payment flows in one system, with maximum flexibility and 100% white-label.
Payments
SEPA is natively integrated in the chargecloud OS - without an external payment service provider and without transaction fees per collection, even for micro-amounts. For non-SEPA payments, leading PSPs such as Unzer, Payone, Datatrans, and Stripe are available fully automatically. Refunds are processed directly within the system. The integrated bank statement processing via CAMT/ISO 20022 automatically matches incoming payments - and continuously learns from each transaction.
Full control over all payment flows in one system, with maximum flexibility and 100% white-label.
Accounting & ERP Integration
The integrated subledger handles accounts receivable and payable automatically: open items lists, CAMT processing, and posting batches are transferred directly to the ERP via SFTP. Account assignment, general ledger transfer, and reconciliation all run fully automatically - without manual intervention, without system breaks. Less effort in accounting, more transparency in the financials.
Accounting & ERP Integration
The integrated subledger handles accounts receivable and payable automatically: open items lists, CAMT processing, and posting batches are transferred directly to the ERP via SFTP. Account assignment, general ledger transfer, and reconciliation all run fully automatically - without manual intervention, without system breaks. Less effort in accounting, more transparency in the financials.
VAT, Tax & Multi-Currency Handling
VAT, regional tax rates, and currencies are managed fully automatically and in an audit-proof manner. chargecloud supports you in ensuring that every charging session is mapped in a tax-compliant way from the very beginning.
VAT, Tax & Multi-Currency Handling
VAT, regional tax rates, and currencies are managed fully automatically and in an audit-proof manner. chargecloud supports you in ensuring that every charging session is mapped in a tax-compliant way from the very beginning.
Dunning & Receivables Management
The integrated, three-stage dunning process runs fully automatically: thresholds, approvals, and escalation levels are individually configurable. Open item management, accounts receivable and payable, and the transfer to the general ledger work together seamlessly. No separate dunning software, no manual intervention - outstanding receivables are pursued consistently and in a legally compliant manner.
Dunning & Receivables Management
The integrated, three-stage dunning process runs fully automatically: thresholds, approvals, and escalation levels are individually configurable. Open item management, accounts receivable and payable, and the transfer to the general ledger work together seamlessly. No separate dunning software, no manual intervention - outstanding receivables are pursued consistently and in a legally compliant manner.
Non-Commodity Service Products
Beyond charging, additional services arise such as maintenance, upkeep, or installation services - all non-commodity. The chargecloud OS maps these service products within the same system: audit-proof, flexible, and automated.
No separate tools, no separate billing streams
For full-service providers, this is the decisive advantage over pure charging billing solutions
Non-Commodity Service Products
Beyond charging, additional services arise such as maintenance, upkeep, or installation services - all non-commodity. The chargecloud OS maps these service products within the same system: audit-proof, flexible, and automated.
No separate tools, no separate billing streams
For full-service providers, this is the decisive advantage over pure charging billing solutions
Discover the full Operating System
Everything under control – secure, scalable, and audit-ready
Scalable charging operations need a solid foundation. With a flexible multi-client setup and granular roles and permissions, you're ready to go from day one - and on the safe side for the long run.
Always in control of your charging operations – at every location, at any scale.
Monitor stations, resolve issues quickly, document every charging session without gaps - all in one system. Reliable, scalable, and across all locations. Charging operations that simply work.
Charging operations for professionals – scalable, secure, and hardware-independent.
Public charging park, fleet operations, or company car reimbursement - chargecloud maps every charging use case in a single system. Fully automated, audit-proof, and 100% white-label capable for your B2B business.
Learn how our customers use chargecloud to operate charging infrastructure efficiently, implement new business models, and drive sustainable e-mobility forward.