Customer Happiness

With Customer Happiness, you get access to knowledge resources, exchange opportunities, and support services for your growing charging business. From self-help to your personal point of contact: tailored services that keep your operations stable and help you scale with confidence.

Knowledge and support – aligned with your day-to-day business

Customer Happiness combines fast self-help through our always-available Knowledge Base - Help Center, Academy, and chargecloud Community - with personal guidance for your strategic development. This gives you easy-to-follow how-tos and operational answers directly through self-help: quick to access, available whenever you need them.

For everything that truly drives impact, your personal support is there for you: strategic guidance for the further development of your charging business, prioritization of the next steps, and support with complex topics when time matters.

Knowledge and support – aligned with your day-to-day business

Customer Happiness combines fast self-help through our always-available Knowledge Base - Help Center, Academy, and chargecloud Community - with personal guidance for your strategic development. This gives you easy-to-follow how-tos and operational answers directly through self-help: quick to access, available whenever you need them.

For everything that truly drives impact, your personal support is there for you: strategic guidance for the further development of your charging business, prioritization of the next steps, and support with complex topics when time matters.

The componenets of Customer Happiness

Learn more here about our Customer Happiness offerings.

Help Center

Your first stop for everything related to the chargecloud OS - with guides, FAQs, tips, and release notes (available in multiple languages), so you can quickly find answers and put them into practice right away.

Academy

The Academy offers interactive online courses with clear learning paths around the chargecloud OS - flexible at your own pace, with knowledge checks and certificates.

Community

Our Community is the platform for exchange between users, partners, and chargecloud experts - featuring discussions, webinars, and best practices from e-mobility.

Customer Success Manager

Your dedicated point of contact - for regular alignment, guidance, and the ongoing development of how you use chargecloud.

Professional Service Desk

Direct support for specific day-to-day operational matters - structured, reliable, and going beyond self-help.

Solution Consulting

Consulting from requirement to the right solution - especially for more complex setups, processes, or integrations around the chargecloud OS.

Partners who trust us