&Charge

A charge point can appear “online” in the system and still be unusable, for example, because the cable is damaged, the parking bay is blocked, or the QR code has been tampered with. What the CPMS reports to the operator about the technical status and what actually happens on site are two different things. &Charge bridges that gap: through a combination of 70,000+ EV drivers and certified service partners, &Charge carries out 140+ standardised on-site tasks. From a simple visual inspection to a complex service call, the result is genuine visibility into the condition of the charging infrastructure – not just technical signals.

Why &Charge?

Because reactive maintenance is expensive and comes too late. &Charge replaces the traditional approach of sending out technicians in response to problems with a structured, scalable process. The team often detects faults before a charging session fails. The &charge solution reduces operating costs by up to 40%. And CPOs finally know what is really happening at their charging stations.

Value added

• Closing the real-world usability gap: An “online” status in the system does not mean a charging station is usable. With trained EV drivers and certified service partners on site, &Charge provides genuine visibility into conditions on the ground.

• Optimising OPEX: Routine tasks shift from costly technician visits to a scalable field network. Operating costs fall by up to 40%.

• Maintaining charger utilisation: Physical barriers to charging are identified before they lead to lost charging sessions – and lost revenue.

• Protecting your brand: EV drivers do not distinguish between a technical fault and a poor experience. They remember that charging did not work. &Charge makes sure it does.